This pillow works exactly as advertised, which I'm thankful for as I am medically required to spend most of the day in bed. It took the pillow a full week, possibly longer, to fully expand (longer than advertised), though it was usable the day after it arrived. Some fluffing during the expanding process helped the pillow to fill out in all places evenly. The two smaller pillows took several days to expand fully, especially the half-round pillow which has a different type of foam in it. That one probably took two weeks or so to fully expand. But once it did, it became very helpful as it is light enough to easily put it between my knees when needed or under my knees when sitting up with my legs straight. Of course, it works well as a head rest, which is what its actual purpose is.The only con I see isn't really a con, just a head-scratcher. The cupholder really isn't useful as it is located at the end of an arm that is a pillow... so it moves whenever you do. The advertisement picture shows a full cup of coffee in it, complete with the mug handle sticking out through the cute little cutout. Think about that for a minute... how are you supposed to put a FULL mug of coffee into that little pouch and maneuver the handle to stick out through the slit, without spilling it? And if you did manage to get the coffee mug in there without spilling it, how are you supposed to get it back out without spilling it? And again, if there is a hot mug of coffee in there, how is it supposed to remain stable when it's stuck to the arm of a moving pillow? All in all, it's a pointless design feature unless you are using something sealed at the top like a water bottle or travel cup. Even with those, the arm rest is short enough that anything sticking up right there would be uncomfortable, at least for me and my average length arms.Aside from that, the chair is exceptionally well designed, is firm enough to maintain its shape while still having enough give to conform to the body, and it regains its original shape without permanent deformity when it's not in use. I am very happy with my purchase and would recommend this pillow to anyone who is has to spend a lot of time in bed or relax on an over-sized couch.